From 4:00 PM Check-in is handled directly at Mercury Tower Reception.
Early arrival?
Please go directly to Mercury Tower Reception. They manage apartment preparation, can store your bags (one-time fee of €5 per suitcase), and can advise what time to return.
Reception is open 24/7.
No need to contact us for early luggage drop-off — please speak directly with reception staff on arrival.
📍 Check-in is from Mercury Tower Reception
Follow the arrow to Mercury Tower Reception
1
Go to Mercury Tower Reception
Check-in is handled at Mercury Tower Reception. Please go directly to the reception desk on arrival.
2
Collect your keycards and pool cards
Reception will provide the cards needed for your stay. Please keep all cards safe — lost cards are charged separately.
3
Ask reception for the apartment access instructions
Reception manages the arrival process and will guide you to the apartment.
Departure
Check-out
By 10:00 AM
Please leave the apartment by 10:00 AM on your departure day.
Return all keycards and pool cards to Mercury Tower Reception before leaving.
Before check-in or after check-out
Luggage Storage
If you need to store your bags before check-in or after check-out, please ask directly at Mercury Tower Reception.
Mercury Tower Reception
The reception team handles luggage storage directly. A one-time fee of €5 per suitcase applies, with no time limit on how long bags can be stored.
Reception is open 24/7.
Stay connected
Wi-Fi
Connection
Inside the apartment you will find a QR code to connect directly to the Wi-Fi.
No password needs to be typed manually — simply scan the QR code with your phone camera.
Please note
House Rules
🚭
No smoking indoors — €250 fee applies
Smoking is only permitted on balconies or outdoor areas. Please close windows and doors when smoking outside.
🌿
Help us keep it green
Switch off lights and air conditioning when you head out — even for a short while.
🤫
Noise & neighbours
Please keep noise low between 11:00 PM and 8:00 AM.
🎉
No parties or events — €250 fee applies
Parties and events of any kind are not permitted in the apartment or building.
🗑️
Waste collection — updated from 1 June 2026
Take garbage bags out only during the designated time windows: Morning: 10:00–10:30 (collection 10:30–11:00) Evening: 21:00–21:30 (collection 21:30–22:00) Service runs twice a day, 7 days a week. Fines apply if times or procedures are not respected. For any questions, please contact Mercury Tower Reception.
🔑
Keycards & pool cards — €50 per lost card
Keep your cards with you during your stay and return all keycards and pool cards to Mercury Tower Reception at check-out.
🧺
Towels — fee based on damage
Please do not heavily stain towels. Replacement costs will apply if towels are damaged beyond normal use.
🐾
No pets
Pets are not permitted. This is a building regulation that applies to all residents and guests.
Before you settle in
Good to Know
🏢 Private apartment
This is a private apartment, not a hotel. Daily cleaning and towel changes are not included.
🛎️ Reception
Mercury Tower Reception is open 24/7 for check-in, card return and luggage storage.
🧹 Additional cleaning & towels
Extra cleaning or towel changes can be requested separately, subject to availability and extra charges.
🔌 UK plug sockets
Malta uses three-pin UK-style plugs. Bring a universal adapter if needed.
🗣️ Language
English is widely spoken. Locals also speak Maltese — a few words go a long way.
💳 Currency
Malta uses the Euro (€). Cards are widely accepted.
👮 24/7 security
Security is available in the building at all times.
🔑 Cards — €50 per lost card
A fee applies for each lost keycard or pool card.
Building amenities
✨
2 pool cards included
Extra guests may be subject to additional charges.
🏊♀️
Rooftop infinity pool
Panoramic views over Malta. Not heated. Open from 1 June to October depending on weather. Pool access must be booked in advance through Anima Reception. See rules below.
🏊♂️
Outdoor 11th Floor Twist Pool
Not heated. Open all year.
🧖
Spa pool
Free access from 8:00 AM to 12:00 PM.
🏋️
ME Hotel Gym
Free access for guests.
Rooftop pool — house rules
🎟️
First-come, first-served
Entry is granted on a first-come, first-served basis. The pool has a maximum capacity — once reached, entry cannot be guaranteed.
👥
Pool cards & extra guests
Two guests are included with the two pool cards. An additional fee of €35 per extra guest applies beyond the first two.
👧
Children
Children up to 13 years old enter free of charge.
🧺
Towels
Towels are available with a €10 deposit per person.
